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Frequently Asked Questions
Q. What shooting and editing style will my DVD have?
A. We offer both Realtime Edits (which is a documentary
style) and Visual Edits (which is a cinematic style) and the
final product is determined by the services that you choose
to purchase. Contact us to learn more about both
types.
Q. Can I have my video filmed in high definition?
A. Yes, all our weddings starting in 2011 have been filmed
in HD and can be delivered on DVD, Blu-Ray or as a file that
you can play on your computer, iPad, smartphone or your TV
via USB drive or using a device like the Western Digital
WDTV or Apple TV. We can explain all the options when
we discuss the coverage for your event.
Q. How long will it be before my DVDs are delivered?
A. Our goal is to get your finished product back to as fast as we can. The factors that
will increase the delivery time is the amount of other projects that have been previously filmed and are currently being
edited, at the time of your wedding along with the services
you select. You will be kept up-to-date on the status of your video and you will be
able to view the videos online, as they get completed.
Q. Do I have any input into how my video looks?
A. Prior to the event you will be asked what you are looking for and anything specific that you want to have
included, including songs, etc. After the event, we will put together a final draft copy for you to look at, via a web preview, and
at that point you can offer some suggestions. Since you are hiring us for our creative abilities, we will try
to implement your suggestions, providing they are reasonable. It is also important that you provide us with as much information as you can about
your wedding and your likes and dislikes (in music, movies, etc) as that will help us create a product that you will
love.
Q. I like the idea of having a DVD commentary of my ceremony, how does that get done?
A. We will create a DVD of just the edited ceremony and bring it to your place (You will want a quiet place,
free from a lot of background noise), after the editing is completed. You will watch it once, before we turn
on the mic and then we will start it again and we will record your comments in one take. So take
the time to remember how you felt during that special day and be prepared to talk about it while watching the
video. The commentary will be added as an alternate audio track on your ceremony video.
Q. Do you collect sales tax?
A. Yes. The state of Florida requires videographers to collect sales tax on the services we provide.
Since we are in Seminole County, we charge 7% sales tax.
Q. What type of microphones will be used to capture the audio from my wedding?
A. The wireless microphones will be placed on the groom and the officiant. The shotgun mic is a highly
directional mic which allows us to capture other aspects of the ceremony at a higher quality than
using the on camera mic. In addition to these mics, we also utilize portable recorders when necessary.
Capturing great audio is very important and we do everything in our control to provide you with the best
audio possible.
Q. How is the payment for your services split up?
A. We split the payment into three installments, they are as
follows:
- Reservation Fee: This is $500 retainer of
service.
This fee is non-refundable.
- Second Payment: This is 75% of the remaining balance, or $500 (or remaining balance
if less than $500), whichever is greater. This payment is due no later than 90 days
prior to the event. The fee for the Love Story giveaways will be due at this time as well.
- Final Payment: This is the remaining balance,
will be due 21 days prior to the event.
The only exceptions to this payment structure is for general editing
or digitizing slides, that don't accompany a photo montage.
For general editing, a $350 non-refundable deposit will be collected and the balance will be done upon completion.
For digitizing slides, 50% is due up front and the remaining
balance is due upon delivery.
Q. What forms of payment do you accept?
A. We accept Cash, Check, Money Order and Credit Cards (via PayPal). A $25.00 fee will be charged for any returned check.
Q. Can I get the source footage/original tapes from my event?
A. We currently do not offer this service on all our
packages, but if you do book one of our Visual Edit
packages, you do get edited source footage, which are the
clips that didn't make the movie, but were good enough to.
Q. I want to secure the date, but haven't decided on what services or my final budget yet, can that be done?
A. Yes. We offer a save the date contract which says that we will reserve the date of your wedding/event and that a new contract will be written once the services have been chosen. Along with signing the contract, you will pay the non-refundable reservation fee of $500.
When the level of service is determined, the $500 will be credited towards the new contract and any remaining reservation fee required will be due at the signing of the new contract.
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